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**Returns / Exchanges / Refunds**

**Returns:**

- **Hangtags**: Must be attached to the item for a full refund.
- **No Returns if Tag is Removed – Custom Hang Tags Policy**

To ensure product authenticity and hygiene, items purchased with our _"No Return if Tag is Removed"_ hang tags are **non-returnable once the tag is detached**. These custom labels must remain attached and intact for any return or exchange to be eligible. By removing the tag, you accept the item as final sale.

- **Full-Price Items**:
  - Returns must be initiated within **30 days** of purchase for a refund or exchange.
  - Customers are responsible for return shipping, but a return label can be provided for a **$9.50 fee** within the continental U.S. (USPS for Hawaii, Alaska, and Puerto Rico).
  - Returns made between **30-60 days** are only eligible for store credit, and return shipping is not free.
  - Returns are only accepted for purchases made on **halebob.com**. Items bought from independent stores or websites cannot be returned or exchanged.
  - To return merchandise for exchange, refund, or store credit, send items to the address provided below.

**Contact & Shipping Information:**

- **Return Address**:
  - Hale Bob Returns
  - 1506 West 12th Street
  - Los Angeles, CA 90015
- **Contact**:

- Email: returns@halebob.com
  - Live Chat (Mon-Fri, 9 AM – 5 PM PST)
- **Holiday Closures**:
  - Memorial Day: Monday, May 26, 2025
  - Independence Day: Friday, July 4, 2025
  - Labor Day: Monday, September 1, 2025
  - Thanksgiving: Thursday, November 27, 2025
  - Christmas Eve: Wednesday, December 24, 2025
  - Christmas: Thursday, December 25, 2025

- **Sale Items**:
  -  Exchange or store credit only (no refunds, no free shipping).
  - After 3 **0 days**, sale items are **not eligible** for return or exchange.
- **Clearance Items**:
  - **All sales are final**, except for incorrect items shipped.

- **Flash Sales:**  - **All sales are final,** no refunds no exchanges.

**Exchanges:**

- **Exchange Process**:
  - Return labels are available for exchanges. If used, a **$9.50 fee** will be deducted from your refund or store credit.
  - Free ground shipping is available for the first exchange within the U.S., Canada, and Puerto Rico.

**Refunds:**

- Refunds are processed for full-price items returned within **30 days**.
- **Store credit** is issued for items returned after **30 days but not to exceed 60 days**.
- Once your return is received, please allow **3–5 business days** for it to be processed.
- Refunds will appear on your credit card after one **billing cycle** (during sales, allow for up to two **billing cycles**).
- Orders with **3 or more returned items** will incur a **15% restocking fee**.

For questions or assistance, contact Hale Bob at **concierge@halebob.com**

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